Products

Frequently asked questions

At TOORICHOFFOILS, we value your satisfaction and take pride in the quality of our products. Due to the nature of our products, we do not accept returns or exchanges on opened or used items, Please read our policy carefully before making a purchase.

RETURNS - we only accept returns on unopened, unused products within 7 days of the delivery date. to be eligible for a return, your item must be ..

in its original packaging
unused and SEALED
accompanied by proof of purchase

To request a return, please contact us at toorichoffhair@gmail.com with your order number and reason for return. If your return is approved, we will provide instructions on how to send the item back. Return shipping costs are the responsibility of the customer, (in most cases we will send return shipping labels to you)

REFUNDS - Once your return is received and inspected, we will notify you of the status. If approved:

a refund will be issued to your original payment method
Please allow 5-10 Business days for the refund to appear in your account

Shipping costs (if any) are NON-REFUNDABLE. If your return is rejected, you will be notified by email.

NON-RETURNABLE ITEMS - we do not accept returns or offer refunds on:

Opened or used products
Unsealed oils
opened, tampered with bundles (all hair)

DAMAGED OR INCORRECT ITEMS - if your order arrives damaged or incorrect please DO NOT open or unseal it. Please email us WITHIN 3 DAYS OF YOUR DELIVERY at toorichoffhair@gmail.com with a photo of the product and packaging. We will gladly replace or refund any items that arrived defective, damaged, or wrong, and pay for any shipping costs back to us.

NEED HELP? - Contact us anytime at toorichoffhair@gmail.com with questions about your order We are here to help.

By accessing our website or purchasing from TOORICHOFFOILS, you agree to be bound by these terms and conditions. Please read them carefully.

All content on this site is the property of TOORICHOFFOILS and may not be copied, distributed, or reproduced without permission.

We reserve the right to refuse or cancel any order for any reason.

Our products are formulated with care, but we do recommend performing a patch test prior to full use to ensure skin compatibility.

For returns and shipping policies, please refer to our return policy and shopping policy.

These terms are governed by the laws of the State of Florida. We may update them at any time without notice.

All orders are processed within 1-2 Business Days.

You will receive a confirmation email once your orders is placed, and a second email with tracking details once your package has shipped.

Shipping prices do differ with hair oils and hair bundles due to the difference in product pricing, all hair orders do require a signature at the time of delivery.

Bundle orders (hair orders) are processed within 5-7 Business Days.

Please ensure your shipping address is correct. We are not responsible for orders lost due to incorrect addresses or packages marked delivered by the carrier.

If your order is returned to us due to an incorrect or undeliverable address, you will be responsible for reshipping fees.

For any issues or questions, please contact us at toorichoffhair@gmail.com

Our Oils are Formulated in Florida USA

Our ingredients are Naturally Sourced From overseas.

We are happy to help with any questions about your order, products, or general inquires.

EMAIL - toorichoffhair@gmail.com

For order issues (damaged items, wrong product, tracking concerns) , please include your order number and a photo if applicable.

Business Hours: Monday - Friday | 10 am - 6pm EST

Please allow up to 24- 48 business hours for a response. We appreciate your patience and will get back to you as soon as possible!